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Brussel sprouts. The testes of the vegetable world. Who in their right mind likes brussel sprouts? People generally like the concept of a brussel sprout rather than the experience of eating one. A recent survey found that 43% of people who indicated an above average interest in brussel sprouts were significantly dissatisfied following a consumption test. Furthermore, 14% changed their opinion completely and pledged never to eat another brussel sprout ever again.
It is relatively easy for humans to buy the idea of a product or service in the absence of personal experience; in fact the success of most above the line advertising and promotion depends on us doing exactly that. However, poor personal experience can erase our cognitive purchase in a matter of seconds. Why? Because our experiences in life contribute to an emotional marking system that in combination with cognitive references, guide us and allow us to make decisions.
So 'thanks for the psycho-babble and vegetable genetalia imagery' I hear you say. Well if you are a marketer and don't fully understand the human decision making process, (beyond Buyer Behaviour 101), then you are effectively guessing as to whether your brand concepts and communication will be received by your market as intended.
Some of the top performing brands presently are not there by chance. These brands have recently recognised that to affect human behaviour, decision making and personal preference structures, brand communication must do more than just follow the tried, tested and very temporary communication procedures that appeal to that of the human ego.
Marketing to the human ego is called 'Egoic marketing', and is any message that appeals to a person's sense of inadequacy or superficial desire. Maslow would have referred to this form of marketing, as communication appealing to 'affiliation or esteem needs'. More recently, behavioural psychologist Robert Cialdini would, I imagine liken this form of influence to 'social proof'.
One of the most obvious examples of egoic marketing is seen in luxury car advertising. Polished silver, shiny black leather and overt expressions of jealousy from the 'jones's or the couple next door. For decades now we have watched brands advertise concept after concept that are supposed to evoke feelings of inadequacy with our current lot in life and fuel our desire to have more or better in order to be more of better.
So why do so many brands appeal to this perceived sense of need, lack and competition? Go and find a 15 year old girl and ask her about what is important to her. This should give you an insight into this particular marketing rationale. The values that are most prominent during our teenage years are all about projection of personal image. Teenagers care more about what other people think than they do about almost anything else. The development of personal identity and insatiable search for approval occupy the majority of a teenager's time, resources and energy.
In the 1980's Corporate America hit its teens and as such dictated values to its business and cultural partners of materialism, greed and financial obsession. The mid 1980's coincidently were also the years that many of today's leaders developed their understanding around human influence and business.
Emphasis on the projection of egoic based image was well accepted by brands and customers alike in the 80's as people bought into the concept of 'he who appears to have the most wins'. However this way of thinking steadily lost impact as western society embraced the concept of 'one life' and 'lifestyle'. People are now less interested in projecting images in general, particularly ones that reflect an obsession with money over lifestyle. Making loads of cash to gain the imagined admiration of those around us when we are old and decrepit is now the realm of dinosaurs lost in their own misplaced identity.
Unless you are marketing luxury cars, tweed jackets, cigars or French Champaign, then look closely at the changing values of your market.
So what does this all mean? It means that many brands are for one reason or another pressing a button covered in cob webs instead of the hot one when appealing to their customers. It means that in general, humanity follows trends and the more recent trends indicate that people are making choices based on more genuine and authentic needs rather than the perceived need to impress others. It means that the best performing brands are those spending the time and resources to deeply understand not only stated customer needs, but also preempt specific needs based on human trends. It means that if you are reading this article and are engaged with communication partners stuck in an egoic positioning war with your competitors, than your brand is competing on the wrong playing field.
Brusel sprouts are only ever going to be brusel sprouts. Whether people buy them due to a concept conjured by a well communicated value proposition or simply because they just like the taste, one thing is for certain, less people these days will be carrying a bag of sprouts home to be the envy of the neighborhood. More people are buying because they genuinely want something rather than buying because they think others do. In today's market, ego is a dirty word.
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